Supermarket Brightspot
I was standing in line at a supermarket checkout behind a slightly older
gentleman who was about to enter his pin to do an EFTPOS payment. He seemed to
think a long time about the number, including some pointing into space with his
finger as he “rehearsed” entering the number. Finally, he took the plunge and
entered the number – Decline. He went through the process again, checkout staff
told him to take his time and think carefully; he took his time and followed
his rehearsal procedure. Again he entered a number –Decline. Staff again
suggested he take his time and reminded him he would only get one more
opportunity. Quite calmly he went through his rehearsal procedure again then
entered the number – Ping – the till flew open. A big beaming smile appeared on
the gentleman’s face and the checkout staff cheered. For that one person this
was clearly a brightspot in his day.
gentleman who was about to enter his pin to do an EFTPOS payment. He seemed to
think a long time about the number, including some pointing into space with his
finger as he “rehearsed” entering the number. Finally, he took the plunge and
entered the number – Decline. He went through the process again, checkout staff
told him to take his time and think carefully; he took his time and followed
his rehearsal procedure. Again he entered a number –Decline. Staff again
suggested he take his time and reminded him he would only get one more
opportunity. Quite calmly he went through his rehearsal procedure again then
entered the number – Ping – the till flew open. A big beaming smile appeared on
the gentleman’s face and the checkout staff cheered. For that one person this
was clearly a brightspot in his day.
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